Health Tag Hardware UX
Simplifying a complicated product setup process
What does a frictionless wearable experience look like?
It would be a wearable you don't have to charge and don't have to remember to put on or take off every day.
The Spire Health Tag is our attempt at such a device. It never needs to be charged, put on, or taken off. They are sold in packs of 8 or 15 and attached to the bra or underwear. They go through the washer or dryer and have a battery life over 1.5 years.
This creates a frictionless experience for the user, who simply needs to get dressed every day. The Health Tags turn on automatically and monitor what the user cares about.
Health Tags require more attention during setup than a traditional device. All 8 or 15 Tags must be installed onto clothes in the correct location. Further, it's important that users understand why the device is sold in packs, worn on clothes, and why it can only be attached to certain locations.
OUR OBJECTIVE :
Make the Health Tag installation process easy. Successfully explain this new paradigm for a wearable device.
MY ROLE :
I was the sole user experience designer on the project and worked on all aspects of the project including product spec, user testing, iterations, final visual design, and engineering handoff. I worked closely with our VP of Product on all stages of the project.
WHO I WORKED WITH :
VP of Product
Contract Visual Designer
Firmware Engineering Team
iOS Engineering Team
What I Learned
In our user research and app analytics, we’d observed the following trends in Spire user behavior:
- They launched the app several times a day to look at their health data.
- They were often unable to interpret this data to make it actionable.
- They didn’t know how they were doing over the long run. Were they less tense since they’d bought Spire? Were they sleeping better?
Further, our new hardware, the Health Tags, didn’t need to be put on or charge. You could totally forget about it during your day-to-day.
What if the app could similarly be forgotten until absolutely necessary? Folks aren’t buying Spire because they want a new app to launch every day. They’re buying Spire to reduce stress, be more active, and sleep better.
We set out to design a new app paradigm that would:
- Help a user achieve their health goals by interpret the user’s data for them.
- Allow the user to go long stretches without needing to open the app.
What would the simplest version of this paradigm look like?
We already have certain info: everything the Health Tag tracked, which includes sleep, activity, workouts, calm minutes, tense minutes, heart rate, and breath rate.
All these data points is useless without the most important item: what are the user’s goals?
A most basic prototype would require:
- The ability for the user to declare their goals.
- A channel for the app to alert the user of their progress towards their goals.